Privacy policy.
Effective Date: November 8, 2026
At Olivia Twine, we believe that trust is an important part of every thoughtful gifting experience. We respect your privacy and are committed to handling your personal information with care and transparency.
This Privacy Policy explains how Olivia Twine ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit oliviatwine.com (the "Site"), make a purchase, subscribe to our emails, or otherwise interact with our business.
1. Information We Collect
We collect certain personal information to operate our website, fulfill orders, communicate with customers, and improve our services.
Information You Provide
When you place an order, contact us, or subscribe to our emails, we may collect:
Your name, email address, and phone number, if provided.
Billing and shipping addresses.
Order details, including products purchased and transaction information.
Gift messages, personalization requests, and delivery instructions.
Information provided when contacting us or requesting customer support.
Email subscription information and communication preferences.
Gift Recipient Information
When you purchase a gift for someone else, we may collect the recipient's name, shipping address, and any gift message or delivery instructions you provide.
We use this information to prepare, personalize, and deliver your gift and to address questions or issues related to the order.
Gift recipients are not automatically added to our marketing email list simply because they receive a gift.
Payment Information
Payments are handled through the payment processing services connected to our Squarespace checkout. We receive transaction details necessary to confirm payments, manage orders, and process refunds.
We do not directly store full payment card numbers.
Website and Device Information
When you visit our Site, we and our service providers may automatically collect certain information through cookies, pixels, and similar technologies, including:
IP address, browser type, and device information.
Pages and products viewed.
Referring websites and traffic sources.
Interactions with our website, including shopping activity.
Information about purchases or other events on our Site.
The information collected depends on the technologies in use and your applicable privacy preferences.
2. How We Use Your Information
We use the information we collect to:
Process payments, prepare orders, and arrange shipping and delivery.
Personalize gifts and include requested handwritten notes or messages.
Send order confirmations, shipping notifications, and customer service communications.
Respond to questions and provide customer support.
Monitor transactions for potential fraud and maintain website security.
Understand website performance and improve our products and services.
Measure the effectiveness of our marketing and advertising.
Deliver or improve advertising for Olivia Twine products, where applicable.
Send marketing communications when you have chosen to receive them.
Meet applicable tax, accounting, recordkeeping, and other legal obligations.
3. Email Marketing
If you subscribe to our newsletter, we may send you occasional emails about new arrivals, thoughtfully curated collections, special offers, and updates from Olivia Twine.
We use Squarespace Email Campaigns to manage our mailing list and deliver these communications. Squarespace may provide information about email campaign performance, such as opens, clicks, and subscriptions.
You can unsubscribe at any time using the link included in our marketing emails or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations or shipping updates.
4. Cookies, Analytics, and Advertising
Our website uses cookies, pixels, and similar technologies to support essential functionality, understand website activity, and measure marketing performance.
These technologies include:
Essential Cookies
Support core website functions, including shopping cart functionality, checkout, security, and remembering certain preferences.
Squarespace Analytics
Helps us understand website traffic, popular products, referring sources, and how visitors interact with our store.
Google Analytics
We use Google Analytics to better understand how visitors find and use our website. Google Analytics may collect information about device characteristics, website interactions, browsing activity, and traffic sources through cookies and similar technologies.
This information helps us evaluate website performance and improve the shopping experience.
Learn more about how Google uses information from websites and apps.
Meta Pixel
We use Meta Pixel, a tracking technology provided by Meta Platforms, to understand how visitors interact with our website after engaging with content or advertising on Facebook and Instagram.
Depending on the configuration, Meta Pixel may collect information about pages viewed, products explored, shopping activity, purchases, and device or browser identifiers.
This information may be used to measure advertising effectiveness, understand conversions, and support personalized advertising through Meta's platforms.
Learn more in Meta's Privacy Policy.
Your Cookie Choices
You can manage your cookie preferences through the controls made available on our website, where applicable, and through your browser settings.
Essential cookies may remain necessary for the website to function. Depending on your choices and applicable law, non-essential analytics and advertising technologies may be limited.
You may also be able to manage advertising preferences through Google and Meta directly.
Disabling certain cookies may affect website functionality or the accuracy of analytics and advertising measurements.
5. How We Share Personal Information
We share personal information with service providers and business partners when reasonably necessary to operate our website, fulfill orders, and support the activities described in this policy.
These include:
Squarespace: Provides website hosting, ecommerce functionality, website analytics, and email marketing services.
Payment Processors: Process payments, support refunds, and assist with transaction security and fraud prevention.
Shipping and Delivery Providers: Receive necessary delivery information to transport and deliver purchased gifts.
Google: Receives information through Google Analytics to provide website analytics and measurement services.
Meta: Receives information through Meta Pixel to provide advertising measurement, conversion tracking, and related advertising services.
Other Service Providers: May assist with essential business operations, including technical support, accounting, and order administration, where applicable.
Information collected through third-party analytics and advertising tools may be processed by those providers in accordance with their own privacy policies and applicable agreements.
We may also disclose personal information when required by law, in response to lawful requests, or when reasonably necessary to protect our rights, customers, or business.
6. Your Privacy Rights and Choices
We respect your ability to make choices about your personal information.
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you.
Ask us to correct inaccurate information.
Request deletion of personal information, subject to applicable exceptions.
Update your communication preferences or unsubscribe from marketing emails.
Limit or opt out of certain uses or disclosures of personal information, including qualifying targeted advertising activities, where applicable.
We will review and respond to requests in accordance with applicable law and may need to verify your identity before processing certain requests.
Some information may need to be retained for legitimate business purposes, including transaction records, tax obligations, fraud prevention, or resolving disputes.
To submit a privacy request, email hi@oliviatwine.com.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
Order and transaction information may be retained to support customer service, maintain business records, process returns, resolve disputes, and comply with tax, accounting, and legal requirements.
Gift recipient information and personalization details may be retained as part of the associated order record for these purposes.
Email subscription information is maintained as needed to manage our mailing list and respect communication preferences, including unsubscribe requests.
Information collected through analytics and advertising services is subject to applicable service settings, retention practices, and privacy controls.
When information is no longer needed, we take appropriate steps to delete or otherwise manage it in accordance with applicable requirements and the capabilities of our service providers.
8. Data Security
We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or misuse.
Our website operates through Squarespace, which provides security features for website hosting and ecommerce transactions.
While we work to protect the information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Children's Privacy
Olivia Twine offers gifts and products intended for babies, children, and families. However, our website is intended for adult shoppers and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website.
Information about a child that an adult purchaser provides for gifting or delivery purposes is handled in accordance with this Privacy Policy.
If you believe a child has provided personal information to us directly, please contact us so we can review the situation and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website services, or applicable legal requirements.
When changes are made, we will update the effective date at the top of this page.
11. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or would like to submit a privacy-related request, please contact us.
Olivia Twine
Website: www.oliviatwine.com
Email: hi@oliviatwine.com
We appreciate the trust you place in us and are committed to treating your information with the same thoughtfulness and care we bring to every gift.